Engagement Strategies for Today’s Hospitality Workforce empowers hospitality leaders to reduce turnover and enhance employee engagement through innovative retention strategies.

This webinar covers essential tools like customized onboarding, skill-building, and continuous feedback, while addressing modern trends such as flexible work options, recognition programs, and fostering inclusivity.

Participants will gain practical insights to create supportive, engaging workplaces that attract talent, boost morale, and improve customer satisfaction.

Ideal for hospitality professionals, this course offers actionable approaches to building a committed and productive workforce.

Speaker(s): Dr. Suzanne Bagnera, Ph.D., Director, Executive Education, FIU Chaplin School of Hospitality & Tourism Management

Co-Sponsor(s): The BizGap project in FL-27 is funded by a grant from the U.S. Small Business Administration (SBA)