SERVICE EXCELLENCE FOR STUDENT EMPLOYEES In this hybrid course, you will examine your role in FIU's service culture - a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.

You will learn:
FIU’s philosophy on Service Excellence
Professionalism at work
The elements of effective in-person service interactions
The fundamentals of customer service over the telephone
Managing written correspondence

to view flyer, click here.