Service Excellence for Student Employees Webinar
This is a past event.
Wednesday, February 19 at 2:00pm to 3:30pm
SERVICE EXCELLENCE FOR STUDENT EMPLOYEES In this hybrid course, you will examine your role in FIU's service culture - a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.
You will learn:
FIU’s philosophy on Service Excellence
Professionalism at work
The elements of effective in-person service interactions
The fundamentals of customer service over the telephone
Managing written correspondence
to view flyer, click here.